28 October 2013
Foremans is Now Accredited to Government Standard for Customer Service Excellence
Foremans Relocatable Building Systems, the UK's largest supplier of refurbished Portakabin buildings, has achieved accreditation to the Government standard for Customer Service Excellence (CSE) in recognition of its consistently outstanding performance in customer service.
This independent accreditation follows a detailed assessment of Foremans' full range of modular building services and its stringent processes for measuring customer satisfaction.
According to Mike Williams, Managing Director of Foremans, "We believe we are the first supplier of refurbished and recycled modular buildings to achieve this widely recognised accreditation - and that it sets us apart from other suppliers in this sector. It demonstrates our unrivalled commitment to customer-focused delivery and to genuinely engaging with our customers at every stage of the process - from initial enquiry to the handover and commissioning of each building."
"As an industry, the construction sector is too often fraught with delays, budget overruns and substandard quality. Our approach is to deliver refurbished modular buildings of the very highest standards, backed up with our commitment to customer service excellence and even faster lead times."
Foremans' initiatives and achievements in customer service include:
- Faster response times - Foremans aims to respond to customers within 24 hours and to send a team to site within seven working days to deal with all rectification requests.
- Shorter lead times for single modular buildings - Foremans has doubled its stocks of single modular buildings, giving customers the benefit of even shorter lead times and more choice and availability direct from stock.
- A pioneering customer charter - an assurance that every building purchased from Foremans will be delivered on time and ready for beneficial occupation. In the unlikely event that the agreed completion date is not achieved, Foremans will refund 1 per cent of the contract value for every week a project is delayed*.
- Measuring customer service - all modular building customers are surveyed for customer service within two weeks of handover. The results are shared internally with all staff and are reported weekly at senior management level.
- Customer satisfaction - Foremans scored 94 per cent for service and build quality in its last 200 customer satisfaction surveys.
- Unprecedented levels of repeat business - More than 80 per cent of Foremans' business is from repeat customers - a significant endorsement of its approach and the quality of its accommodation solutions.
- Training - all staff are required to attend a customer service excellence training course.
- Consistent delivery on time and on budget - Foremans has successfully completed 99 per cent of its projects on time and on cost over the last four years.
Foremans' approach to building offers all the advantages of off-site construction - speed, quality and less disruption - with the additional benefits of exceptional value for money and a higher degree of sustainability because the modules supplied are pre-owned and refurbished.
The modules can be upgraded and reconfigured by Foremans to clients' specific project requirements, for either permanent or interim accommodation. Each building can be fitted with new windows, external claddings, wall linings, partitions, M&E services and flooring, adding even more value to the pre-owned approach and reducing lead times by up to 70 per cent compared to new build and new manufacture.
Foremans' buildings can be hired or purchased in single and multi-storey configurations and can be designed and refurbished for a wide variety of uses, including offices, teaching blocks, sixth form centres, transport depots, and hospital ward accommodation.
Foremans will also purchase quality steel-framed modular buildings which have become surplus to requirements and will undertake the safe dismantling and removal operations with the minimum disruption.
For further information about refurbished Portakabin buildings, visit www.foremansbuildings.info, email info@foremansbuildings.co.uk, or call 01964 544344.
Editor's Notes
1. *Up to a maximum of 5 weeks. For projects where Foremans' contract value is in excess of £500,000, Foremans will refund a full £5,000 for every week late, up to a maximum of £25,000. Other contract terms apply.
2. Foremans offers the UK's largest selection of refurbished Portakabin buildings available from stock. It provides a nationwide service from its 30,000sqm production centre in East Yorkshire and its southern operational centre in Hemel Hempstead.
3. Foremans is part of the Portakabin Group.
4. Foremans, Portakabin and Portakabin Group are registered trademarks.
