13 November 2013
Portakabin Sales Launches Ground-Breaking New Customer Charter
Portakabin Sales has launched a highly innovative new Charter which gives its modular building customers the opportunity to recoup up to £25,000 in the unlikely event that it does not deliver on time.
A construction industry first, the Customer Charter provides a firm commitment that Portakabin will complete every building on time as part of its market-leading approach to service excellence and for even greater peace of mind for all its customers. If this is not achieved, one per cent of the contract value will be refunded for every week a project is delayed, up to £25,000*.
Commenting on the launch of the Charter, Simon Ambler, Director of Portakabin Sales, said, "Modular buildings are the solution of choice for a multitude of organisations in both public and private sectors, which need accommodation delivered faster than site-based construction, to the highest quality standards and with the certainty of completion on time and on budget."
"We have developed this unique Charter and commitment for customers purchasing either our modular or single modular buildings, to highlight the outstanding service levels that we promise to achieve on every project."
As a leading specialist in the delivery of modular accommodation across the UK, Portakabin offers the widest range of buildings for a diverse variety of sectors including utilities, commercial, education, healthcare, transport, and retail. Buildings can be configured for applications such as offices, training centres, classroom blocks, hospital extensions and clinics - and can accommodate from 10 to 1,000 people.
Portakabin also provides self-contained portable buildings that are manufactured and fitted out in the factory, for siting and use often within a just a day. There is a choice of sizes and specifications to suit any end use and to accommodate up to 15 people in comfort - from shower and changing rooms to marketing suites, security gate houses, canteens, meeting rooms, and secure storage.
The advantages of Portakabin buildings include:
- Programme times reduced by up to 50 per cent
- Highly flexible and innovative accommodation solutions, such as fully glazed modular buildings and the Energy-Saver range - engineered to reduce energy usage by more than 60 per cent
- Enhanced quality and a robust steel-framed construction
- Significantly less impact on the environment
- Manufacture to permanent building standards and in line with the latest Building Regulations
- A wide variety of aesthetic and fitting out options to reduce procurement time even further
- Flexibility, so buildings can be easily expanded, reduced in size, reconfigured or relocated, as customer requirements change.
To further demonstrate its commitment to customer service excellence, Portakabin achieved an overall score of 91 per cent for service and build quality following research with more than 800 customers in the past year. This exceeds industry figures released by Constructing Excellence for 2012, which show that only 83 per cent of customers rated projects 8 out of 10 or better and just 75 per cent scored 8 out of 10 or higher for the service they received (source: UK Industry Performance Report 2012, Constructing Excellence/Glenigan).
For further information about modular and single modular buildings for permanent applications, visit www.portanews.co.uk, email information@portakabin.co.uk or call 0845 401 0020.
Editor's Notes
1. *Up to a value of £5,000 per week and a maximum of five weeks. Other contract terms apply.
2. Portakabin is a registered trademark.
