22 January 2014
Yorkon Launches Ground-breaking Customer Charter
Research carried out by Yorkon, a member of the Portakabin Group, shows that it is performing well ahead of the construction industry, having consistently delivered 99.7 per cent of building projects on time and on budget over the last decade.
This performance is in stark contrast to the 2012 industry figures released by Constructing Excellence, which revealed the industry's worst performance for 12 years. Just 34 per cent of projects were delivered on time and 61 per cent on cost, which is actually a decline since 2011 (source: UK Industry Performance Report 2012, Constructing Excellence/Glenigan).
As part of its commitment to delivery on time and on budget, Yorkon has launched a ground-breaking Customer Charter, reaffirming its long-term pledge to providing the highest possible service standards.
The new Charter states that if Yorkon fails to meet the agreed deadline, one per cent of the contract value will be refunded for every week a project is delayed*.
Commenting on the launch of the new charter, Simon Ambler, Director at Yorkon, said, "We are passionate about ensuring every project is delivered on time and on budget, which is why we are going a step further to provide our customers with even greater peace of mind. We believe the new charter sets a clear benchmark for the industry, as well as demonstrating our commitment to customer service excellence."
The new charter follows the recent extension of the structural warranty protection for Yorkon buildings to 30 years, which is unmatched by site-based construction. This gives customers additional assurance of the quality, strength and long-term performance of this advanced off-site system and ensures that in the unlikely event of a structural failure during that time, Yorkon will rectify it.
Yorkon now offers the widest range of building modules currently available from any off-site manufacturer in the UK. This provides architects, contractors and construction clients with the unprecedented flexibility to meet almost any building footprint or design.
Yorkon is a market-leading supplier of off-site building solutions across a diverse range of sectors, including transport, retail, industry, health and education. It provides bespoke steel-framed buildings, which are manufactured and fitted out off site in significantly less time, with less disruption and less impact on the environment. Its projects have been recognised by numerous awards and accolades for design, build quality, project performance and health and safety.
For further information about Yorkon off-site solutions for design and build projects, call 0845 2000 123, email info@yorkon.com or visit www.yorkon.info.
Editor's Notes
1. *Up to a value of £5,000 per week and a maximum of five weeks. Other contract terms apply.
2. The new building system incorporates a number of benefits including:
- Columns that are no longer visible either internally or externally, for a seamless façade that can be specified with or without cladding
- The facility to fit any building footprint, including those designed for traditional site-based construction - reducing architects' design time and resources
- Module lengths from 6m to 18.75m that give even greater flexibility and the option of using larger but fewer modules to reduce cranage, transport costs and site works
- Two module width options of 3m and 3.75m; three height options for single-storey buildings, and seven different heights for ground and intermediate floors on multi-storey schemes to facilitate linking to existing traditionally-constructed buildings
- All connections between modules will now be carried out from inside the building - which is more efficient, quicker and safer on site
- A system built to engineering rather than construction tolerances for even greater accuracy and build quality
- A new wall construction which offers improved insulation and acoustic performance, and an even wider choice of window and fenestration options
- A new insulation production system to further improve quality and consistency.
3. Yorkon and Portakabin Group are registered trademarks.
